Ellicottville Kitchen Equipment
Mr. John Karassik
150 Elm Street
Salamanca, NY 14779

November 20, 2000

Dear John,

This is a quick note to thank you for all your help last Friday. Without our phone conversation, I would not have understood, nor been able to insist that the conversion from 208V to 480V was that easy. The first words out of the Hobart people's mouths were, "It can't be done." Nobody lieks to deal with problems (especially late on a Friday afternoon), but it was imperative that I got the problem solved. As it was, the branch in Cincinnati, had the element and I delivered it to Columbus Saturday morning. They did get a man over there to make the conversion, but I appreciate your willingness to come over on a Sunday morning if they wouldn't.

Since your company, like ours, is a small company, we both appreciate what good service is about. Sometimes large companies do not understand the concept. I'm sure you share my belief that customer service can make all the difference in the world.

Again, thanks for all your help. I wish you continued success and you'll be getting more of my support in the future. In the meantime, if I can help you in any way, please let me know.

Sincerely,

Bill Gurevich
President